1. Overview

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WrenHaus provides flexible support services for businesses, homes and retail environments.

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All work is carried out with care, discretion and professionalism, and tailored to the needs of each client.

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2. Booking and Availability

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Work is arranged in advance based on availability and mutual agreement.

 

Where possible, reasonable notice is appreciated for bookings, changes or cancellations.

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Ongoing support can be arranged on a regular or ad hoc basis.

 

3. Fees and Payment

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Fees will be agreed in advance based on the service provided and invoiced accordingly.

 

Payment terms will be confirmed at the point of booking.

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All services are invoiced and payable via agreed payment methods.  Cash is not accepted.

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4. Cancellations and Charges

 

If you need to cancel or reschedule, please provide as much notice as possible.

 

Short-notice cancellations may be chargeable, particularly where time has been reserved or work has already been prepared.

 

5. Scope of Work

 

WrenHaus will carry out agreed tasks to a high standard and in line with the brief provided.

 

Any additional work outside of the agreed scope will be discussed and confirmed before proceeding.

 

6. Access and Responsibility

 

Where work takes place in your home or business, access arrangements will be agreed in advance.

 

WrenHaus will treat all spaces, property and information with care and respect.

 

Clients remain responsible for:

 

• health & safety;

• security systems and instructions;

• access permissions; and

• any specific operational requirements.

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7. Safety and Conduct

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WrenHaus operates with care, awareness and respect in all environments.

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Work will only be carried out where it is safe to do so.  Any concerns relating to personal safety, wellbeing, security or working conditions may result in work being paused or rescheduled.

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WrenHaus reserves the right to decline or withdraw from any situation that feels unsafe or inappropriate.

 

8. Confidentiality

 

All client information is treated in the strictest confidence.

 

WrenHaus will not share, disclose or use any information without permission, unless required to do so by law.

 

9. Liability

 

Every effort is made to carry out work carefully and professionally.

 

However, WrenHaus cannot be held responsible for:

 

• pre-existing issues or conditions;

• outcomes beyond reasonable control; and

• third party services or suppliers.

 

10. Travel and Expenses

 

Where applicable, travel or additional expenses will be agreed in advance.

 

11. The Echo

 

The Echo is a focused, one-off review and report.  The terms within this section take precedence over general service terms above.

 

Fees and Payment

 

The fee for The Echo is £595.

 

A payment of £295 is required to secure your booking and commence the review.

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The remaining balance of £300 is due prior to delivery of the report and feedback session.

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The remaining balance must be settled before the report is released.

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All services are invoiced and payable via agreed payment methods.  Cash payments are not accepted.

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Delivery

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The review and report will be completed within an agreed timeframe.

 

A feedback session will be arranged following delivery of the report.

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Cancellations

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If you need to cancel your booking, the initial payment may be retained where work has already commenced.

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12. Changes to Terms

 

These terms may be updated from time to time.  The most recent version will always apply to new work.

 

 

WrenHaus is built on trust, clarity and straightforward communication.  If anything is unclear, please email us at hello@wrenhaus.co.uk